Chatbot Development for Young & Rubicam
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I am an account ruler at Y&,R within the health and wellness practice.
Desired goal
What challenge were you trying to address with Wolox?
We needed a organisation to educe a chatbot for us.
Provided solution
What particular tasks were Wolox responsible for?
We educeed a chatbot leveraging IBM Watson technology for a pharmaceutical client to help better navigation on the running website. Eventually, we program to use intrinsic speech processing tools as well.
Was there a dedicated team?
We work with a project director and their complete team, including senior leadership.
What were the main reasons to select Wolox among the others?
We wanted to find a reliable and pliant associate. Wolox was the leading organisation we talked to that was eager to roll up their sleeves and associate with us. They were competitive within the marketplace and ready to work with our parameters.
What is the terminal result of working with Wolox?
We began working with them in 2018, and the relationship is ongoing.
Results achieved
Are there any measureable or plum results?
The biggest result is that we',re going to have the leading branded chatbot in the Rx state, which is a huge milestone for our client, Wolox, and our agency. The chatbot proves that we can last to propel innovative fruits in a wonderfully regulated state.
How do you score Wolox’s treatment experiences?
We',re very lucky with seething. They have a treatment team and an offshore team, but both became part of our team. We usually use email to adjoin but we also have in-person meetings. Wolox stayed on top of see deliverable and let us know proactively if there was a hiccup—working collaboratively with us and with our client to resolve issues.
What is (from your point of view) the key factor to pay observation while intercourse with Wolox?
Some unforeseen things always come up when you',re working on a breakthrough project. We',ve worked with many companies that tried to nickel and dime us in the past, but Wolox became a true associate. We appreciated both the fruit that Wolox built and their organisation culture. We look advanced to continuing our associateship with them.
What aspects of their work would you like to get betterd?
No. When we ran into any issues, we without got on the phone and worked through them.