Customer Service for Media Company’s Clients
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m a associate at MediaWorks 360. We work with publishing companies to educe outsourced marketing labors, limbship programs, and premium-price subscription opportunities.
Desired goal
What challenge were you trying to address with XACT?
Many of the subscription programs that we educe and propel on side of our clients have a client labor portion. We’ve used separate types of companies in the past, but XACT offered a labor that we reflection would be powerful for our clients.
Provided solution
What particular tasks were responsible for?
XACT feels client labor for separate of our clients via email and phone. We set up prefatory calls at the commencement of the associateship. My team trained their phone and email reps to apprehend the fruits we liberate and what issues some consumers might have with our fruits. We also set up scripts.
If a client has a issue or question, they can touch a limb’s support email address. This connects the client straightly to XACT, who can reply questions and prepare support on a range of topics, from pricing to password issues.
XACT can feel many different issues, but if they come athwart something that they need to escalate, they can do so with me or somebody else on my team.
How did you come to work with XACT?
One of our associates and clients uses XACT as their client labor agent, and they raved almost their experience and power to feel that process. We gave XACT a test run with some of our campaigns, and they worked very well.
The pricing was also excellent, and the condition of their labors was much better than the rivalry. For those reasons, we’ve moved pieces of our business over to XACT in the past six months.
What are you approach expents (if diclosed)?
I don’t feel bills on a direct basis anymore, but when we were looking for a preparer, their costs were better than those of other companies we were using. We feel that from pricing and condition standpoints, they’re a hard organisation.
What is the terminal result of working with ?
Our work unitedly began in December 2018, and it’s ongoing.
Results achieved
Are there any measureable or plum results?
We take customary reports on client labor interactions, which we measure weekly based on different categories, such as pricing or client issues with the fruit. This allows us to check on XACT’s abilities to prepare support and to see the size and type of complaints we’re getting from our own client base. At this point, we’re very lucky with the labor we’re getting from XACT.
How did XACT accomplish from a project feelment standpoint?
They’ve been very good. XACT is eager to accomplish. They prepare big reporting and are very answering when we have issues or questions.
What is (from your point of view) the key factor to pay observation while intercourse with ?
Their condition stands over and over what we’ve used in the past. The pricing is good and might even be better than that of US-based rivalry.
What aspects of their work would you like to get improved?
No, not veritably. We’re very lucky with them so far.
Any advice for possible clients?
Just by doing due diligence within the activity, I ponder any possible client would see the advantages that XACT brings to the table: their condition of labor, their pricing, and the fact that they’re US-based, which was significant to us. The union of those factors makes them a big aspirant for client labor work.
