Gartner Top Strategic Technology Trends for 2022 - read the full article about Tech HR trends, Human Resources and Recruitment, Staffing, Payroll from Gartner on Qualified.One
Gardners top strategic technology trends really provide a framework for I T leaders to help review and prioritize their investments in technology. These trends matter because they help drive key business priorities. We find that failure to understand these long term trends could lead to failure in i t strategies, which impacts your business strategies this year.
There are 12 top strategic technology trends today. Were gonna touch on four of them cloud native platforms composed of applications, distributed enterprise and total experience.
Cloud native platforms are a set of technologies to accelerate and enhance cloud computing. Its different from lift and shift lift. Internship has been taking on premise or legacy applications and moving them to the cloud cloud. Native platforms offer new sets of technologies. Companies are already starting to exhaust their opportunities and the benefits from the lift and shift initiatives.
So now, as they start to modernize their applications and invest in new applications, they will have to move towards cloud native platforms, and often thats re architected their applications or rewriting their applications on these platforms.
These are cloud optimized architectures that allow for the use of modern languages and modern frameworks.
They make it easier and accelerate. Digital business delivery compose herbal applications is looking at how applications are built so that theres modularity, autonomy, orchestration and discover ability. We see instances of composer by applications and a lot of industries.
For example, theres a very large digital financial services company thats looking at how they can implement, composed by applications to drive consistency of customer experience. This companys platform teams provided composed by applications through what we call packaged business capabilities, which can be used by a lot of different application teams. Within 12 months of launching 100% of the platform teams have been able to reuse these composed by application components leading to a cost savings of $1.2 million dollars composed by applications are also built on cloud.
Native platforms and often composed by applications, are being delivered by business application providers. These large providers of CRM, or ER P Solutions are delivering compose herbal components in their solutions for the enterprise, as companies are building their own compose herbal applications and as vendors are providing more composed application components and features in their solutions.
We believe that by 2020 for 70% of large and medium organizations will have compose ability as a key criteria for their new application planning.
Distributed enterprise is the result of hybrid and remote work, but also, increasingly, consumers and citizens, consuming services and products in remote ways as well as in person. The rise in hybrid work and distributed work patterns demand new digital services.
To get started with distribute enterprise, you really need to create digital workspace collaboration capabilities that are location independent. Often this requires investing, cloud collaboration and work space technologies to create a blended work environment.
An example of distribute enterprises in health care. Patients today are distributed, and theyre looking for more and more remote care. Health care providers are innovating to deliver new technologies and gained a first mover advantage and servicing these patients in more remote and distributed ways.
Retailers have already looked at combining the physical store experiences with their online experiences. But beyond that, physical retail stores need to think about remote fulfillment. Gartner predicts that there will be a 100-fold rise in the use of drones and fulfilling retail delivery from 2019 to 2028.
Total experience is a business strategy thats focused on creating superior shared experiences. Total experience Inter links four key experienced disciplines. Customer experience, employee experience, user experience and what Gartner calls multi experience. Multi experience is really looking at the different technologies of digital experience, from Web and mobile apps to chatbots, wearables and immersive technologies.
An example of total experience is a national nonprofit organization whos been able to transform their business and operating models through total experience initiatives.
Theyve been able to address a donor experience by rolling out multiple digital engagement touchpoints.
These include mobile apps, chatbots integration with live agents, new concierge services and much more.
At the same time, theyve been able to use the technology to improve the training of their contact center staff as well as workers in their donation centers.
In this new digital experience economy, we believe that experience will become more and more of a competitive differentiator.
Companies need to use and understand total experience to transform their operating models, and this will help them deliver world class customer and employee advocacy. By focusing on superior shared experiences, companies can use total experience to accelerate growth and profit, according to Gartner surveys, Board of directors and CEOs are demanding growth, but with digital efficiency. See, IOS and I t leaders should use these top strategic technology trends to find force multipliers to drive growth, scale the digital initiatives and create trusted I t foundations for cost efficiency.
Gartner: Gartner Top Strategic Technology Trends for 2022 - Human Resources