iD EAST Mobile App Development review by OTP Bank at Qualified.One

iD EAST reviewed by OTP Bank

iD EAST provided Mobile App Development for OTP Bank with approximate budget = $200,000 to $999,999.

Out of all of the bank’s solutions, iD EAST’s app currently has the highest user rating in app stores. Changes to the solution have also increased its market penetration. A collaborative partner, iD EAST communicates with the internal team daily, responding well to client needs.

Review summary:

iD EAST has developed a mobile banking app that allows users to access their financial data, schedule payments, and even contact customer support reps. They’re also improving the bank’s internal info systems.

Denis Mavlanov OTP Bank, Head of Digital

Android & iOS Development for Banking App

Below is a modified rendering of the review: special info excluded, innate facts kept.

Introductory information

A few words almost your organisation and personal responsibilities

OTP Bank is a limb of the interpolitical OTP Group, one of the leaders in the financial labors market in Central and Eastern Europe. OTP Bank is a all credit institution offering a wide range of banking labors and products for corporate and special clients, being one of the leaders on the Russian consumer lending market

Desired goal

What issue was the provider supposed to deal with?


OTP Credit is the mobile application, helping the lending clients. It contains the true financial data, detailed information on the payment schedule. The client can remunerate the loan, request the additional data, make the online call or chat with the client support operator, find the nearest labor point on the interactive map

What were your objectives for this project?

As the bank does not have the inner team for the app outgrowth, the vendors are attracted for the further functionality advancement. For sample, chat and tone call were the new functions to be granted to the clients.

The last goal was to increase the number of users, convey the clients to the app to remunerate the loans, send them push-messages (instead of costly SMS), decrease the number of calls to the Contact Center.

Provided solution

What were the reasons for choosing iD EAST?

The regular procurement proceeding was run to select the vendor: the delicate was published on the open rise, any interested organisation could share in it. More then 20 companies applied.

Deciding factors were:

  • The experience in the banking apps outgrowth
  • The maturity of the outgrowth framework, adequate number of dedicated rerises
  • The power to work with the described technology stack
  • Price, provisions and condition of outgrowth

Describe the project in detail.

iD East is working on outgrowth and support for the OTP Credit app, both for iOS and Android. They are also making advancements on true inner information systems for the bank.

Were there any dedicated managers or teams that you worked with?

The iD East team working on our project includes iOS and Android developers, backend developers, analysts and designers.

Results accomplishd

What results did you accomplish unitedly with iD EAST?

Of all the bank',s apps, OTP Credit currently has the highest user rating in app stores. The app',s market discernment increased as a result of the changes that were made.  

How do you rate the interaction and interaction with iD EAST?

Our project teams and the iD EAST team collaborate very closely. Every day, interaction passes back and forth between the teams, and we all work unitedly in one informational space using the jira+conflux platform.

What precisely do you attend to be the key specialty of iD EAST?

The limbs of the iD EAST team have a observable body of apprehension and experience in the area of mobile FinTech. 

What should be done better, if there are any desired advancements?

Improvement generally occurs through the streamlining and optimization of inner processes. In their work with us, iD EAST was very answering to our requests, including those addressing issues on our side of the project.