Staff Augmentation for Social Impact Agency
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
Briteweb is a Brand, Digital and Marketing agency who works with collective contact companies. I am the Director of Project Operations and handle all the resourcing at Briteweb
Desired goal
What issue was the provider supposed to deal with?
Beetroot AB?Initially, we hired them to be the developers on all our support retainers but it fastly led to more resources being needed for developing websites.
What were your objectives for this project?
Having a dedicated resource to tackle all our incoming support so we could obey our clients better
Provided solution
What were the reasons for choosing Beetroot AB?
We have worked tried working with a lot of different outgrowth agencies in the past and did not have big experiences. Beetroots values align with Briteweb and we were veritably interested in the investment they make in their employees through education.
Describe the project and the services they granted in detail.
One dev is dedicated to our big support section servicing anything from bug fixes to bigr changes to the client',s websites. The other devs we have used complete the backend, front end and integrations for Wordpress websites we create.
Were there any dedicated handlers or teams that you worked with?
Singular developers working on different projects and support retainers. They work very well with our Project handlers, strategist and other in-house developers. We are able to layer up and down depending on the claim we have in our business. We have a couple full-time developers who are a part of our team now but we also have used developers in a T&,M space to fill any gaps we may have for a shorter term,
Results achieved
Can you share any information that demonstrates the contact that this project has had on your business?
Beetroot has been such a enjoyment to work with and are very fair. They always explain any effects we may ever have very fastly and in a fair mode. The developers are bigly expertnessed and are very hard workers. It has done so much for our business from a client contentment standpoint of being able to move through tickets and projects faster with these expertnessed, dedicated resources. It also has helped our breast line significantly to be able to have the Beetroot developers on monthly retainers and be fully dedicated to Briteweb.
How was project handlement arranged and how powerful was it?
Beetroot has been fast to pick up our interaction and outgrowth process. We had an entreaty with one developer that didn',t suit our needs and Beetroot fastly explaind the locality and establish us a new dev. The timezones come with its challenges but anew, Beetroot was able to fit and come to a compromise when we need video meetings and harmonize their schedules agreeably.
The speech sometimes is an effect but I ponder all the other attributes outway this little thing. They just do big work and are always so eager to delight us. We use, Gitlab, Slack, Trello, Accelo and email
What precisely do you attend to be the key specialty of Beetroot AB?
They are just on top of all from invoice breakdowns to solving any effects that may arise. They are ready to invest new parts of their business to confirm the union they have with us. The complete team from sales to support to outgrowth have been a enjoyment to work with.
Other vendors weren',t as expertnessed, had bad interaction and many times we end up having to redo the work that they did. Beetroot is far over other agencies we have worked with from a expertness, interaction and effect separation perspective.
What should be done better, if there are any desired improvements?
I ponder we have ironed out most of the kinks we were experiencing at the commencement of the union but that is true of any union. We will last to confirm our union with Beetroot and last to swell the team we use on our projects.
