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By partnering with Configero to integrate their existing ERP system, SAP, with Salesforce, they have transformed the way they do business, impacting quality management, IT ticketing, sales and service. Watch the video to hear Mohan talk about how this integration and the expertise from Configero',s team enabled them to see a 8X increase in sales in the first year alone.
Configero specializes in implementing and
customizing Salesforce for unique and complex business models, focusing on enabling solutions to common challenges like the ones DMS faced:- Sales process was inefficient in SAP with multiple steps and pages involved in searching for parts, accessing maintenance information and pricing history
- Lengthy quoting cycles due to reps going back and forth between multiple systems
- Repair process for in-demand parts was reactive, causing delays in getting parts available to sell
- Acquiring parts was manual and inefficient, with acquisition team using spreadsheets to search for parts, tracks their searches and log purchases
- Accessing extensive parts documentation was handled in separate content management system, resulting in cumbersome process to get information