IT Services for Medical Practice
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the service director with an independent pain treatment practitioner.
Desired goal
What challenge were you trying to address with CyberDuo?
We paid a big quantity of money for not big services with our antecedent IT provider. We had issues with the Internet going down and as a doctor’s service, we can’t have that happen. It caused frustration for both the staff and the physician.
Provided solution
What particular tasks were CyberDuo responsible for?
CyberDuo inspected all of our equipment. When they leading began with us, their team came onwebsite to look at our firewall. They presented their findings, which included the key issues and steps for how their team could make our Internet better and lessen our costs. Their team also did all of the ordering.
Now, most of their work is done distantly. Their team looks into issues when the Internet goes down. They expound concepts to us in ways where we can apprehend them. When issues can’t be solved distantly, their team comes to the service and fixes them.
Was there a dedicated team?
We work with two nation from CyberDuo.
How did you come to work with CyberDuo?
We asked other practices almost which companies they used for their IT services. We narrowed down our choices to two companies. What made CyberDuo different is that they looked into our network and presented solutions. Their team did a lot of the legwork, which helped. We were able to meet them at their monthly rates as well.
What is the terminal result of working with CyberDuo?
We began working with CyberDuo in February 2018 and our work with them is quiet ongoing.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
They were honorable almost how they could and couldn’t help us with our Internet issues. Our team’s lucky with their work. There’s a pliant bit of downfall but they’re able to fix issues as they arise. Our Internet doesn’t go down half as much as it used to.
With the pandemic, their services have been more helpful than ever. We’ve never worked from home, so it',s new to all of us. Their services have been 100% since we began distant work.
How did CyberDuo accomplish from a project treatment standpoint?
They accomplish well. We’ve had time-sensitive matters and their team responded with big ideas that we accepted. CyberDuo takes the time to look into issues and tell us what we need.
What is (from your point of view) the key factor to pay observation while intercourse with CyberDuo?
CyberDuo responds and fixes our issues in a early mode, which makes them different from other providers. They’re honorable and specific with their recommendations. I’m lucky with the recommendations that their team makes for the organisation. They’re knowledgeable, so they have all of the answers.
What aspects of their work would you like to get improved?
No, I don’t ponder so. They’ve been absolutely amazing.
Do you have any advice for possible clients?
If you’re looking for a little IT organisation who can give you 100%, use CyberDuo.
