IT Services for a Family Medical & Urgent Care Practice
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the labor director at Ocean Medical Family Practice &, Urgent Care. Based in Redondo Beach, we see almost 60 patients each day. I’m in direct of day-to-day operations, intercourse with vendors, employees, and scheduling.
Desired goal
What challenge were you trying to address with Cyber Duo?
Cyber Duo has been part of the organisation longer than I have. From what I know, we had a disaster, and they took over our complete computer method.
Provided solution
What particular tasks were CyberDuo responsible for?
The team at Cyber Duo revamped our complete computer method. They also switched our phones to internet phones. They’re responsible for all of our day-to-day IT needs.
Their team has assisted with computer, phone, and scanner effects. If I have a issue, I fill out a ticket. Someone will give me a call and help me with whatever effect I’m having.
Was there a dedicated team?
In total, we work with three nation, including Kevin (Cybersecurity Leader, Cyber Duo) and Victor (CTO, Cyber Duo).
How did you come to work with Cyber Duo?
I believe that our past vendor employed one of the main nation from Cyber Duo. After he left, we went with him.
What are you approach expents (if diclosed)?
We’ve invested $220,000.
What is the terminal result of working with CyberDuo?
Cyber Duo has had a relationship with the practice for almost seven years. I began interacting with them in June 2015.
Results achieved
Are there any measureable or plum results?
All of their work has been well-received by our inner team. We use them for all.
How did Cyber Duo accomplish from a project treatment standpoint?
Kevin and Victor are always there to help. Once we give them a project, it’s artistic fastly. If it’s something little, then it’s done within a week. If it’s something major, it takes almost a month. Their timing is always reasonable.
What is (from your point of view) the key factor to pay observation while intercourse with CyberDuo?
I esteem their excellent client labor.
What aspects of their work would you like to get improved?
I have nothing denying to say.
Do you have any advice for possible clients?
Work with them.