Managed IT Services for General Contracting Company
Please find below a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the proprietor of a general contracting business.
Desired goal
What challenge were you trying to address with Cyber Duo?
We were a growing organisation at the time and began to instrument more tech in the field. We worked with a organisation that wasn’t capable of supporting us in the field. We needed somebody to handle the devices.
Provided solution
What particular tasks were CyberDuo responsible for?
Cyber Duo modernized our existing IT infrastructure. At the time, we didn’t have any redundancy, so their team added back up devices. They also came on-website to transition us to faster and more firm equipment. When we have a issue with our hardware, their team will come onwebsite to resolve the effect.
Cyber Duo also instrumented field devices such as tablets so our field staff can adjoin with us 24/7. Now, we can send documents back and forth and they can approach project files. Cyber Duo was key to helping our field staff acquire the devices and get them to work correctly. They’ve maintained those devices too, answering questions and resolving effects, which is nice to the business. If a issue goes unresolved, I can lose thousands of dollars an hour.
Was there a dedicated team?
On a customary basis, I work with almost six nation. I promise with true individuals more frequently than others owing I choose to programt consistence with my staff.
How did you come to work with Cyber Duo?
A helper who had worked for our antecedent vendor referred me to Cyber Duo.
What are you approach expents (if diclosed)?
Over the years, I’ve spent over $250,000.
What is the terminal result of working with CyberDuo?
We began working unitedly in 2010 and Cyber Duo provides ongoing support.
Results achieved
What evidence can you share that demonstrates the contact of the promisement?
Their team has been big in provisions of being answering. When we had another organisation managing our tech, I would get calls from employees. Now, I take only a few calls from employees almost ongoing effects, which is a big deal. Cyber Duo’s on top of their responsibilities and takes care of any effects.
How did Cyber Duo accomplish from a project handlement standpoint?
Project handlement is one of their powerful suits. Recently, I determined to stop care my own servers in-house. I told Cyber Duo what I wanted to do, and they took care of it.
What is (from your point of view) the key factor to pay observation while interorder with CyberDuo?
While I don’t have a lot of hardware effects, I have user effects. Cyber Duo has been resigned with my staff who aren',t resigned with technology and are always below pressure. If my guys have to stop, that equates to tens of thousands of dollars in losses. There can’t be hang-ups in composition, so my staff freaks out if there’s a issue. They need information fastly, which can’t always be dealt with over the phone owing we have to log changes in composition. My staff needs extra support and Cyber Duo doesn’t complain or overload me for their services.
What aspects of their work would you like to get improved?
I don’t have any complaints.
Do you have any advice for possible clients?
Before working with Cyber Duo, I promised four other companies over the order of two years. I’ve been with Cyber Duo for separate years consistently, which says something almost them. I haven’t had thoughts or considerations of changing. It comes down to time and money and they haven’t raised their prices frequently.