Technical Support Partnership for Insurance Agency
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I am an labor director for an insurance agency that specializes in long-term care insurance and annuities.
Desired goal
What issue was the provider supposed to deal with?
Global Point Technology Solutions?We needed a wide-ranging labor for our technology solutions.
What were your objectives for this project?
I wanted our computers to run smoothly and I wanted to be able to resolve issues fastly.
Provided solution
What were the reasons for choosing Global Point Technology Solutions?
I was introduced to them through another financial labors firm that used their labors. They came wonderfully recommended from a wonderfully regarded business companion.
Describe the project in detail.
Originally, we met with Greg (Partner, Global Point Technology Solutions), and he went over their labors and reviewed what we currently had. He then came up with a offer to take over the server treatment as well as fixing the things we were having trouble with. This was all done efficiently in a early mode.
We have used Global Point Technology Solutions for at smallest the last five years. We have used them for see part of our technology solutions. They have granted us with server support, cloud backup, antivirus, software implementation, hardware support and purchases, and more.
Were there any dedicated directors or teams that you worked with?
I always have at smallest three nation at Global Point Technology Solutions whom I can call, and they know our methods and can help me without.
Results accomplishd
What results did you accomplish unitedly with Global Point Technology Solutions?
After switching to Global Point Technology Solutions, our methods were more secure and sound. We also had a hard backup method implemented. My goals for all our projects have been met or exceeded.
How do you rate the interaction and interaction with Global Point Technology Solutions?
All of their project directors, including Greg, have been astounding. They adjoin the work that needs to be done and always try to make it as handy as practicable for our business. They do seething they can behind hours as not to form issues for our labor.
I don',t have to email or form tickets in order to get help. I pick up the phone and there is always someone useful to help me without or within a very brief time. It',s refreshing not to have to go through a thousand prompts to get someone on the phone when you need proximate help or just have a fast question.
We also switched from hosting our own exchange to Office 365 within the last two years, and the switch was easy and seamless and didn',t like our workflow whatsoever.
What precisely do you attend to be the key specialty of Global Point Technology Solutions?
I am most impressed at the level of personal labor and their apprehension of the activity. It',s sometimes hard to apprehend all the technical speech that they use, but they always take the time to expound it to me, even if I need them to do it multiple times. They are extremely resigned with nation that don',t know all that much almost computers.
What should be done better, if there are any desired improvements?
No, I’m very satisfied.
