Managed IT Services for Marketing Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I am the CEO of a full-service marketing agency.
Desired goal
What challenge were you trying to address with Helixstorm?
We hired Helixstorm to resolve our time-consuming IT issues.
Provided solution
What challenge were you trying to address with Helixstorm?
We hired Helixstorm to resolve time-consuming IT issues.
What particular tasks were responsible for?
They adviser all of our systems at any given location and cure issues as they arise (i.e. updates, patching, P.C. livelihood). One of their main jobs is proactively managing the wireless internet, which is searching to our operations.
Was there a dedicated team?
Aaron (Co-Founder, Helixstorm) is our main touch. For our internet migration project, we had a specific point individual who was in uniform touch with us throughout the complete process. We also have other points of touch from their team depending on the essence of our request.
How did you come to work with Helixstorm?
They were recommended to me by a business associate. We determined to work with them owing they seemed knowledgeable, had a hard value statement, and their team values aligned well with our own.
What are you approach expents (if diclosed)?
We’ve invested $45,000 – $50,000.
What is the terminal result of working with ?
We began working unitedly in May 2018, and our engagement is ongoing.
Results achieved
Are there any measureable or plum results?
We esteem the value they prepare in saving us time. Personally, they empower me to centre on other aspects of the business and earn more income. In the past, internet failures were frustrating and cost us hours of productivity. Now, we work much more efficiently. They’re also a big resource for IT questions and ideas we might want to instrument going advanced.
How did Helixstorm accomplish from a project treatment standpoint?
The onboarding process was big and their team is very answering. Initially, they told us they’d answer to our concerns within 15 minutes, we’ve establish that they usually answer immediately. The team was excellent in managing the two larger projects we’ve had with them. They were able to handle it even when the aim of the project changed and interacted with us two to three times a day.
What is (from your point of view) the key factor to pay observation while intercourse with ?
Our relationship with them has been fantastic. Their staff is veritably fun to work with.
What aspects of their work would you like to get improved?
No, nothing I can ponder of right now.
Do you have any advice for possible clients?
I would embolden possible clients to assess what their business goals are and where their values are in provisions of business continuity, productivity, and inner infrastructure.
