Customer Relationship Management Development for IT Solutions Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Please draw your structure. What is your role and responsibilities?
I was the antecedent senior director for an IT information technology solutions organisation.
Desired goal
What was your goal for working with Intersog?
We wanted to create a mobile rendering of our inner CRM method. We wanted our sales power to have mobile approach 24/7. We needed Intersog to augment our staff. We didn’t have anybody inner who could create it alone.
Provided solution
What was your process for selecting Intersog with which to work?
Through dicsussions with a director of the structure and looking at Intersog in provisions of their expertness sets, they were the best fit for this particular project.
Can you give a perception of the size of the start in dollar provisions or a personnel work-hour aspect?
This project cost my antecedent firm between $50,000 and $200,000.
Results achieved
Is there anything sole or particular almost Intersog that veritably makes them rest out compared to other business partners?
There are a lot of business rules that are implicated in edifice an application like this. From an insider’s perspective, we worked with Intersog, and they were very good. They were very good at coming up to despatch and learning all almost our organisation. If I had an inner outgrowth team, I would anticipate them to know all almost the business of the organisation precedently they would be able to exhibit any work.
This was a one-off project so a big quantity of time educating Intersog almost the organisation would not have been very fruitful in provisions of dollars. But, at the same time, they needed to come up to despatch sufficient to get the work done. Finding the weigh was very easy with Intersog. It was easy to get the application began. We had multiple releases in a three-year window. Deliveries were pretty much on time. As they conversant, the iterations became tighter.
Looking back on the work so far, is there any area that you ponder they could better upon or that you might do differently?
One of the initial challenges was that the team was based out of Ukraine. We needed to harmonize to the time separation. We were able to aspect it out. They ended up putting in a dedicated project director who was immersed into my team. We did that a couple of months into the project. Next time, I would say let’s do this the right way and explain those interval issues right away.
