Answering Services for Boutique Law Firm
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
We are a little law firm that handles first consumer bankruptcies and divorces. I am the managing attorney of the firm.
Desired goal
What issue was the provider supposed to deal with?
LexReception?I wanted to have an replying labor for when the labor is closed.
What were your objectives for this project?
I wanted to be able to get information on callers that named outside of business hours. Many callers would not leave a interaction if they reached a tone mailbox.
Provided solution
What were the reasons for choosing LEX Reception?
I have seen them at conferences and talked with others who have used them.
Describe the project in detail.
LexReception replys our phone calls when the labor is closed. They get basic information from the callers and then send us an email with the details.
Were there any dedicated handlers or teams that you worked with?
LexReception has a number of operators who reply the phone to fix that calls are replyed promptly.
Results accomplishd
What results did you accomplish unitedly with LEX Reception?
We have been able to capture information on many callers who have named outside of regular business hours.
How do you rate the interaction and interaction with LEX Reception?
The emails on the calls are sent promptly. Whenever I need to have changes made to my account, all I have to do is email my touch and they make the changes without.
What precisely do you attend to be the key specialty of LEX Reception?
I love the flexibility of their labor. I can handle my account monthly to make sure that I am on the most cost-effective program.
What should be done better, if there are any desired improvements?
There have been some less issues with the spelling of callers', names and operators not following the script.
