IT Implementation for Heating & AC Rep
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m a sales engineer/sales director for a commercial and industrial air conditioning manufacturer likeness. We sell heating and AC units straightly from the manufacturer to contractors for big commercial and industrial spaces.
Desired goal
What challenge were you trying to address with Middleground Technologies?
Our organisation was growing and our IT method was no longer meeting our needs. So, we hired Middleground Technologies to upgrade our method.
Provided solution
What particular tasks were Middleground Technologies responsible for?
They’ve improved our servers and software, implemented a new network, and boosted our network security. They’ve also advised us on purchasing equipment like computers and monitors. Since our leading project, they’ve maintained our method and emails remotely and have made on-website visits when certain. During emergencies, they’re on-call and have even come to our homes when an employee has a network effect.
Was there a dedicated team?
We have a first point of touch, but since their organisation has grown, we can call them and whoever is useful will help us.
How did you come to work with Middleground Technologies?
One of our clients recommended them to us. Once we met their team, we explained what we were looking for, and it was a consummate fit.
What are you approach expents (if diclosed)?
We’ve spent between $25,000–$50,000.
What is the terminal result of working with Middleground Technologies?
We began working unitedly in April 2017 and our union is ongoing.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
Since we began our union, our business has run more efficiently. Before, I managed the IT method with another freelancer, but it wasn’t reliable for us. Now it’s easier to send out quotes and get things done almost the service. They’ve also given us very hard advice almost what devices would be best for our business, and have helped us get discounts, which we veritably esteem.
How did Middleground Technologies accomplish from a project treatment standpoint?
They’re phenomenal, and I esteem their transparency. They’re usually very answering, specially in crisis situations. Their team is growing, and there was one entreaty when they were fully swamped with work and it took them a pliant longer than regular for them to answer to us. Though, they stayed in touch with me, explained what was going on, and quiet accomplished what we needed precedently it became an effect. Although that was a challenge, it was a big experience and I was very impressed.
What is (from your point of view) the key factor to pay observation while intercourse with Middleground Technologies?
Their transparency and interaction are fantastic. They’re always on top of things and let me know if any effects arise.
What aspects of their work would you like to get improved?
Normally, I would say that as they add new clients, they need to maintain their interactions. Though, they’ve proven that they can do that already. Everything with them has been veritably big.
Do you have any advice for possible clients?
Tell them precisely what you need, and they’ll let you know whether or not they can liberate for you.
