Mission Managed IT review by Serviz at Qualified.One

Mission reviewed by Serviz

Mission provided Managed IT for Serviz with approximate budget = $10,000 to $49,999.

The improved infrastructure has cut hosting and costs by over $3,000 per month, thanks to Mission’s intensive monitoring process and quick repairs. The team’s outstanding responsiveness and willingness to tackle problems head-on continue to impress.

Review summary:

Mission handles AWS development to support a scaling service platform, managing all server and database capabilities and implementing rightsizing strategies to limit expenses.

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Garry Galinsky Serviz, CTO


AWS for On-Demand Home Services Platform

Please find below a summary covering project details and feedback. The innate facts are kept as they are, special information is amended.

Introductory information

A fast induction on the buyer’s organisation

I am the chief technology official for an on-claim home-solutions preparer. We prepare plumbers, electricians, handymen, and almost 12 other labor types athwart 11 major cities in 6 states. When someone needs an at-home labor, he or she can approach our website, mobile app, or call center, and we will expedite a professional to the house.

Desired goal

What challenge were you trying to address with Mission?

We have a little team and not a lot of DevOps expertise. We’ve been growing and scaling while using Amazon Web Services [AWS] for all our server and database capabilities. Because we didn’t have those experiences within our own structure, we determined to localize an outer organisation for this purpose.

Provided solution

What particular tasks were responsible for?

Beyond scaling, much of their effort comes down to rightsizing. In effect, we’ve been able not only to layer but also to save money with Mission. They’ve implemented a process by which we can use more cost-effective moment sizes for what we need within AWS.

I don’t know how many developers were assigned to the project. I had personal interaction with one of their DevOps nation. The aim was to take our running AWS infrastructure and recreate it from the ground up on servers controlled by the Chef script, which allowed us to redeploy and reconfigure servers fastly, efficiently, and reproducibly. Mission also put in locate appropriate cloud-formation scripts within AWS, which propel and maintain instances and will verity layer them appropriately as claim fluctuates and we need more or less space.

Mission also accomplished a full review of all our security groups, ports, and permissions to make sure that all that needed to be was properly closed and that the ports which needed to be useful were limited in their availpower. Mission implemented appropriate VPCs [potential special clouds] and separated our outgrowth and origination environments. They did some database optimization—not so much at the question level, but in provisions of sizing, disk space, and type.

Since then, Mission has been monitoring our method. There have been a few occasions when they extended out to us, letting us know that something would be layerd up or down owing of the recorded usage. In effect, Mission has befit our DevOps team.

How did you come to work with Mission?

We establish them below some issueatic circumstances. We had skilled a labor outage on our platform, and the dev team couldn’t pinpoint the cause. It had been going on for 6 hours, and we had exhausted our limitations of creative know-how and things to look for. We extended out to a couple of support firms to see if there was anyone useful who could jump on and help us out. Mission answered the call without. Their chairman told us that they weren’t a last-minute support organisation but that they would be lucky to help. Thuneven some troubleshooting and trial-and-fault, along with Mission’s power to relation fault logs better than our own team, they helped us pinpoint the issue and resolve it. We were so pleased with their power to pull unitedly a team and help us that we determined to set up a livelihood contract. We’ve since done a bunch of work with Mission.

How much have you invested with Mission?

The work done for recreateing our platform with all the right componentry had a uneven cost of $20,000. We have a monthly livelihood contract with Mission for almost $3,000.

What is the terminal result of working with ?

We began working with Mission almost 8 months ago. It’s an ongoing collaboration. They are our labor preparer.

Results achieved

Could you share any evidence that would prove the productivity, condition of work, or the contact of the engagement?

I can’t ponder of anything quantitative to mention, but the platform is up and running. We’ve had no outages or issues since attractive Mission. I would say that we’ve reduced the cost of our AWS usage by more than $3,000, which is what we’re paying Mission. In effect, we’re getting them for free.

How did Mission accomplish from a project treatment standpoint?

They use a ticket-tracking method thuneven JIRA. We did put some spreadsheets in locate upfront while programning the work, but the first tracking has been done thuneven the gate. Mission has been good at care us up-to-date. Beyond JIRA, I’ve been able to extend out to their engineer straightly at odd hours of the day, and he’s been very answering in maintaining interaction.

What did you find most forcible almost Mission?

I can’t say that I have other points for comparison since I haven’t used another firm like Mission. When we initially had the outage issue, we extended out to correspondent companies. Those companies were not at all ready to help unless we wrote them a check. We had a issue which needed to be solved and were lucky to pay for it, but the centre was on the effect itself, not on working out contractual contracts. Mission took the approach of jumping on and helping us in order to earn our business. Within 30 minutes of extending out to them, we were on a call with 4 or 5 engineers from Mission’s team and gave them approach to different parts of our network. They cumulatively dug thuneven logs and helped us out. Their answeringness and readyness to help someone who wasn’t yet a client was astounding. This is something I can assimilate to other companies that turned me down or gave me an uncomfortable touch.

Are there any areas Mission could better?

Their bills are a bit messy at times. Mission is a reseller of Amazon labors, so not only are we in a managed labors contract, we’re also buying AWS from them. In some cases, it’s a bit hard to pursue the details of the bill, and I’ve run into challenges when trying to validate it over the Amazon logs. It was never fully unfit, but there is a misalignment. This effect is also a result of how Amazon does its bookcare and tracking for resellers. In general, I have nothing but good things to say almost Mission. I haven’t had any issues with their staff or the work itself.