IT Managed Services for Speciality Tea Manufacturers
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I am a digital marketing professional for Bigelow Tea, a manufacturer of specialty tea. My main duty is to handle Bigelow Tea’s website.
Desired goal
What challenge were you trying to address with Surfcode.io?
We cooled our website in 2014 with a organisation that also instrumented our CMS Kentico method. They didn’t do a good job, and owing of their work, we had sloppy code that created issues on our backend. So, in 2017, our IT Director determined our website and CMS needed an overhaul.
Provided solution
What particular tasks were Surfcode.io responsible for?
Surfcode.io granted us with IT support and helped us clean up all the bad code on our website. After auditing the total website, they establish the code that was giving us errors and got rid of it.
When we establish out they were a Kentico Gold Partner, they began helping us with CMS work. They also helped us instrument a new shopping cart platform, and they’ll be cooling our website anew this year.
How did you come to work with Surfcode.io?
Our IT Director was searching for Kentico Gold Partners, and then he establish good reviews of Surfcode.io.
What is the terminal result of working with Surfcode.io?
We began work with them in December 2017, and the work is ongoing. We’re not going to let them go, they’ve helped us a big deal. They’re going to last being our support as long as they’re ready to work with us.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
We’ve increased our internet sales by 10% annually since they’ve begun working with us. They’ve earned our business, and we’re almost to cool our website anew with them.
They also made our website ADA-compliant to make it affable for any users with disabilities. We didn’t even substantiate we needed to update to be in yielding, but they peaked it out to us and worked to better all users', experience with our website.
How did Surfcode.io accomplish from a project handlement standpoint?
They’re very organized. We had monthly status meetings with weekly reports. They always keep us informed, and they’re big at project handlement.
What is (from your point of view) the key factor to pay observation while intercourse with Surfcode.io?
They’re always looking forward and anticipating issues. They take things precedently you even substantiate it could befit a issue.
What aspects of their work would you like to get betterd?
No, they’re so much better than our antecedent provider. It’s all roses working with Surfcode.io.