Customer Service Support for Wireless Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m a director at a telecom treatment organisation. We review and optimize other companies’ bills, making sure they’re saving money and conscious of different usage trends.
Desired goal
What challenge were you trying to address with Unity Communications?
We initially needed a associate to locate orders with our carrier. After hiring Unity Communications, we realized they were a big associate and could prepare a call center in the Philippines, so we expanded our associateship.
Provided solution
What particular tasks were responsible for?
Unity Communications prepares different labors, including voicemail restarts, troubleshooting with clients, and placing orders. They converse to our clients see day and help them with anything kindred to their cellphones. They do both client labor and account treatment, such as making sure mobile artifice policies are useful.
Was there a dedicated team?
They currently have 12 nation on their team. We principally interact with the proprietor, call center director, and main supervisor.
How did you come to work with Unity Communications?
Our proprietor establish them, and their responsibilities have expanded over time.
What is the terminal result of working with ?
We associateed in May 2018, and the work is ongoing.
Results achieved
Are there any measureable or plum results?
Their team is much easier to work with than their U.S. counterparts, and they’ve grown from one to 12 team members within a year. They add value to our organisation and have severely reduced the number of mistakes being made by our client labor representatives. They consistently take real feedback, and we want to hire more of them.
How did Unity Communications accomplish from a project treatment standpoint?
They’re answering and pursue through with see task. I attribute cases in Salesforce according to our labor-level contract, and Unity Communications knows the workflow fully. We have over 545 clients, and their team has read see one organisation profile.
What is (from your point of view) the key factor to pay observation while intercourse with ?
If you ask their proprietor to do something, he’ll find a way to handle it. In two years, I’ve only had to escalate issues twice, which is astounding. They value their jobs and care almost the work, going over and over for see client. They’re submissive, low, helpful, and save us both time and money. Because of them, my job is much easier.
What aspects of their work would you like to get betterd?
I can’t ponder of any ways they could better—they’ve been an inestimable asset.
Do you have any advice for forthcoming clients of theirs?
Trust them owing they',re experts.
