Vicky Virtual only acheived an answer rate of 60% and failed to send monthly invoices, which led to the dissolution of the partnership.
Hundreds of calls are taken by live agents, generating 32 times more conversions than sending leads to a website. Callers also express satisfaction with how they were treated, which speaks highly of Vicky Virtual’s level of service. They’re a proactive company that constantly strives to improve.
The Vicky Virtual team quickly stepped in to fill an urgent need. Their professional call handling generated additional leads and kept operations running smoothly. The team was proactive, empathetic, and reliable.
An increase in phone conversations allowed more opportunities to convert leads into customers. Their patience and clear communication were strengths throughout the engagement.
The service attracted a large number of leads, streamlined the booking process, and quickly paid for itself. Vicky Virtual made the whole process effortless. They handled their work independently and turned assignments around promptly.
The team performed well until Vicky Virtual changed its platform numerous times in the past year. Service became inconsistent and calls have gone unanswered for the past three weeks.
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