Some details
OVO Energy
In 2019, OVO Energy, an independent energy supplier based in the UK, reached out to us to help them land in Spain. The goals of the project were finding out why and how customers change energy supplier, to understand the experience in retail energy from Spanish customers and how they want their signup process to be. During the process, we performed in-depth
one on one interviews and surveys that informed the company how to build their product.
We delivered a report with all our findings. We gave them an elaborate insight on the Spanish customers, and how they should adjust their service for the Spanish market.