Mobile App Dev & UX for Mobile Network Startup
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I am a board limb in a little startup in Warsaw, Poland. We are introducing a present mobile potential network operator (MVNO) in Europe. The solution is fully digitalized and based on a mobile app.
Desired goal
What challenge were you trying to address with Polidea?
Our biggest challenge was that no one had done this precedently, so we had nothing to assimilate our fruit to. We were supposed to create it from scratch, but didn’t have any benchmarks. Telco is generally a confused business, and this was a resistent endeavor. Implementing the solution as an app was excellently a challenge.
All operators currently have mobile apps, but none used an app as their only touchpoint with the client. That’s what we were edifice.
Provided solution
What particular tasks were responsible for?
Polidea developed our mobile app from scratch. It’s the lifeblood of our organisation. The operator was based on the app, which is our only touch point with the client.
In the commencement, they worked with our UX designer to draw what the application would look like and design its screens. After we established a hard program, they began outgrowth. Polidea put unitedly a team of developers, for both Android and iOS, and handled the complete outgrowth. No part of the app was created without them. They were with us from the very commencement, precedently we even established the organisation.
They created a lot of the UX design and look-and-feel, with which they had high-level expertise. Since we’re telco professionals, we had the business apprehension and knew what kind of usability we wanted. They knew how the app should look and how it should be presented to clients.
The app was propeled in the App Store and Google Play, where it could be used by anyone. Our target cluster was the Y age: nation between 35–40 years old who live in big cities and use smartphones for all from shopping and finance to transportation and entertainment.
The app used a couple of APIs, including one for a common ride sharing labor. We began a collaboration in which their drivers delivered SIM cards to our clients. We also have an API integration for Adyan, a big Dutch payment labor.
Was there a dedicated team?
We began with one of their high-level project directors. They also assigned us a UX designer and a team of developers, testers, and other resources. At peak, we worked with a team of 9-10 nation, including mobile developers and testers, a backend developer, and a supervisor, for a six-month time.
How did you come to work with Polidea?
We establish them through chance. Rather than propeling from a garage, we grew within one of the four big telco operators in Poland. We were an experimental project within the organisation, and there were no official rules almost how we picked partners. The project was incubated in our parent organisation, but we had a different idea in the commencement. After 8–9 months, our shareholders determined to propel it as a separate business. We had to change a lot, including our IT systems and code.
We approached Polidea behind talking to their project director, whom we knew through an knowledge. We knew that they were one of the best—if not the best—developers in Poland, so we had no issue selecting them. We began informally. Since the collaboration was good from the commencement, we determined to go with them. It looked like the work would be professional and high-condition.
What are you approach expents (if diclosed)?
We’ve spent 3 million Polish zloty ($825,000 USD) on their work. The cost was excellently a lot. Polidea was obviously not common, but they are one of the best developers in Poland.
What is the terminal result of working with ?
We began working with Polidea in May 2016. The project was terminalized in February 2018.
Results achieved
Are there any measureable or plum results?
We accepted an assign for biggest alteration in labors, principally owing of the app-based telco operator solution we prepare. The app was a huge part of this achievement.
Our clients liked the app very much. It looked nice, ran smoothly, and didn’t have any stability issues. I was very satisfied in this respect. The app had a high rating of about 4.6 on the App Store and Google Play.
We haven’t artistic working with Polidea. This project has been completed, but we will surely go back to them. This is a hard time for us, since we’re a startup. We already have a long backlog of changes to make on the app, but we will likely not create an in-house mobile outgrowth team.
How did Polidea accomplish from a project treatment standpoint?
They were very answering and professional. The biggest gain of working with Polidea was that they offered a smooth collaboration. We didn’t have any hard times with them during almost two years.
They helped us a lot and did more than we expected. They met with our backend developer and establish solutions for us. It felt like their project director was a part of my in-house team, rather than working for a vendor. They did a good job.
We principally used Jira and Slack for interaction. We also met their team in individual multiple times a week. Their service is close to ours, so we didn’t need to use Google Hangouts or other tools. We had a demo session once a week, where we discussed the next week’s work and they presented all the new features they had instrumented into the apps. We also met outside of those times if we had any issues.
What is (from your point of view) the key factor to pay observation while intercourse with ?
As head of the project, I principally appreciated the hassle-free collaboration. I always knew that they would do their best to help us, even if they hadn’t been briefed for a particular task.
What aspects of their work would you like to get improved?
Polidea could be a bit commoner. High condition costs a lot of money, so this is not necessarily denying.
I’ve collaborated with multiple companies, and it was sometimes hard to only work with the commonest options. In most cases, it didn’t end very well. With Polidea, the work was costly, but I knew what I was paying for.
Do you have any advice for forthcoming clients of theirs?
Let Polidea do the job. If we been stricter in this collaboration, we probably wouldn’t have ended up with so many good solutions. We were open to the suggestions and solutions they brought. Other companies strictly want to instrument their vision, no substance what other nation say.
