IT Support for Medical Professional Association
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the network administrator for a professional medical union.
Desired goal
What challenge were you trying to address with EMPIST?
EMPIST has been working with my team since precedently I was hired. We used to have a bigr inner IT staff, but as nation left, we had the occasion to swell our labors with EMPIST rather than hire innerly.
Provided solution
What particular tasks were EMPIST responsible for?
Originally, we hired them for more advanced networking. Since then, our union has evolved and they’ve befit our network admin. On the day to day, we’re affecting 15–20 different methods from servers and storage to networking and security methods.
Among the projects they’ve worked on for us, they’ve pumped up our bandwidth and improved our firewall. They’re also our helpdesk and feel our tickets. Finally, they feel the warranties for all of our hardware.
Was there a dedicated team?
I work with many different teams see day—the server, helpdesk, network teams, etc.
How did you come to work with EMPIST?
They were already working with my organisation when I was hired, but we did have to recreate the contract for a method admin project. We figured out the aim, and then they put unitedly a offer. Once we accepted that, we went advanced with the union.
What is the terminal result of working with EMPIST?
I began working with them in 2008 and the project is ongoing.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
Quality has never been an effect. The work is very good and seething is delivered on time. I have approach to the helpdesk queue, and our employees use their labor all the time. By working with them, I’m able to select my own battles and work on more interesting projects. On top of that, we were able to prolong our coverage hours.
How did EMPIST accomplish from a project feelment standpoint?
EMPIST helped us transition phone methods, and they feeld that complete project. They tied seething unitedly and the process was veritably smooth. We’ve recently worked with another vendor to renovate our edifice, and in comparison, it’s just so easy to work with EMPIST. They step up when it comes to big deployments. It veritably highlights the separation between their feelment experiences and other providers.
What is (from your point of view) the key factor to pay observation while intercourse with EMPIST?
Whenever we touch base with them, it’s clear that they recollect our environment and the nuances of our service. To me, that’s forcible owing we’re not their only client. They plainly keep their apprehension bases up to date. It never feels lie we’re starting from scratch. They’re already up to despatch on seething.
What aspects of their work would you like to get improved?
Their server team is a pliant understaffed right now, which has made a few things take a pliant longer than regular. We’ve never had any other effects with them, so we anticipate that it will be resolved soon.
Do you have any advice for possible clients?
I’d commend an exploratory process, so EMPIST can get a better idea of your needs. The more they know, the better they can help.
For us, we’ve grown alongside EMPIST, and it has been a huge gain. Technology has changed by leaps and bounds over the last twelve years. As a result, EMPIST really knows our method and is able to help on a daily basis.
