e-Commerce Development for Commercial Printer
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Please draw your structure.
Our organisation does screen printing picturesque design, principally for clothes. We also propose online fulfillment for individuals and bulk ordering.
What is your position?
I am the proprietor.
Desired goal
What business challenge were you trying to address with End Point?
We have an interchange method that allows individuals as well as structures to locate orders. We cater to companies with multiple locations, having preprinted schedule in-house and a manner website on top of the interchange method, allowing their managers to order from our warehouse. We ship straightly to each store. End Point has worked on this method for us.
Provided solution
Please draw the aim of their involvement in detail.
We use them for the e-commerce fulfillment portion of our business, which is a separate method from our main website. End Point had built a method for another organisation I',d worked with. I licensed this existing method and made additional outgrowth on it using End Point.
How did you come to work with End Point?
I',d worked with them at a antecedent organisation and was always lucky with the services they granted. I',ve contacted other web outgrowth companies as there are local shops that can be cheaper, but I',ve never excellently felt lucky with anyone else that we',ve talked to. I never had the trust that those other companies could create a method that wouldn',t fracture, especially in busy periods.
Could you prepare a perception of the size of this start in financial provisions?
Our leading two years of outgrowth totaled a cost of $10,000 to $50,000. For the ongoing work, we',re spending less than $10,000.
What is the terminal result of working with ?
I',ve worked with End Point for four years, and my antecedent organisation had an eight-year relationship with them. We',re not doing much outgrowth work at this instant, but our relationship is fully ongoing. We are using an older method, but it works well, and we were always able to compose any missing features.
Results achieved
Could you share any statistics or metrics from this engagement?
We',re satisfied with the method. It has allowed us to grow our mannerer base. Most other printers do not hold preprinted schedule or propose our type of fulfillment. End Point has developed a solution manner to our market and the clients we',re going behind. This has been nice for us, and it will be more so in the upcoming years.
There haven',t been any complaints, whichever from me or any of our users, other than issues to do with poor computer agency and user errors.
Our completesale income, just through the online gate, has been $130,000, going from 0 percent to 7 to 8 percent of our total sales. Even though it',s a niche for us, it has befit a expressive part of our sales, from being nothing in 2012 to now.
How did End Point accomplish from a project treatment standpoint?
We',ve never had any expressive issues. If any pliant bugs turn up, End Point are fast to explain them. We',ve never moved away from them owing they work extremely well.
What distinguishes End Point from other preparers?
Their billing process is the most pellucid of any vendor that I',ve worked with. I haven',t done much work with other IT [information technology] firms but, even so, theirs stands out as being very detailed, broken down by region hours. It features not only headlines for the work they',re doing, but also engineer exprogramations for each task. It was very nice to see. If I ever have a question, I can always attribute back to the engineer entries in the billing.
Is there anything End Point could have improved or done differently?
I can',t ponder of anything. Any issues would be more with me, not assigning the right level of weight for a task.
On the hourly side, they tend to be higher end, but are surely worth it. You get what you pay for.