In their long-term relationship with their partner, the team has successfully communicated the needed of customers accurately and efficiently to technicians. They reached out with their questions early to avoid issues. Their attention to detail and commitment to the project stood out.
The vendor’s services enable stakeholders to conserve resources while providing responsive, consistent customer service. The team captures leads that convert into new customers. It’s easy to work with Gold Cross Team.
The team has impressed the partner with their adaptive, proactive services. They’ve consistently shown strong attention to detail and responsiveness to any issues that arise. Showing commitment to the project’s success, they were sure to keep everyone on the same page when they had updates.
Over five years, Gold Cross Answering Service has never had a serious issue with their answering services. Their communication and workflow are very satisfactory. The management is very dedicated and follows up whenever possible.
Gold Cross Answering Service has managed a 100% rate of human-answered phone calls. This has enabled a much higher retention rate. The workflow was seamless and the documentation was distributed efficiently.
Gold Cross Answering Service’s work saves the nonprofit time and helps their families get connected to a live person for assistance quicker. There have been no delays over the past 20 years, and all changes to the system are well documented and happen without issue.
Gold Cross has been highly effective in buttressing the service capabilities of the client. Their continuously effective support has secured a long-term partnership. Their consistent and professional handling of emergency calls is laudable. They could improve their onboarding of new employees.
Gold Cross Answering Service delivers valuable services that not only increase the quality of customer services but also enable on-site resources to execute field services. The team manages responsibilities effectively. They offer high-quality resources that meet the standards of service.
The consistent support from Gold Cross Answering Service has completely met expectations and modernized the business’ internal processes. Bringing a communicative approach and sending real-time updates, they’ve been a valuable asset for the team.
The support has met expectations and Gold Cross Answering Service remains a professional and positive partner. Their flexibility in cases of changing schedules is appreciated. Open communication helps the engagement continue smoothly.
Gold Cross provides all of the expertise and dependability you would expect in a 24/7 answering service for a fraction of that cost, with no long-term contracts. We believe in making your customers feel like they are talking with you as an extension of yo ...
