Reception Services for Criminal Defense Law Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the service director for Chastaine Law Office, a illegal resistance firm.
Desired goal
What challenge were you trying to address with LexReception?
We hired LexReception to reply our phones during hours that we’re out of the service, so behind-hours and weekends. We wanted to make sure there was always someone to reply the phone for possible leads and existing clients.
Provided solution
What particular tasks were LEX Reception responsible for?
We’ve given LexReception a script to pursue when they reply our phones, so each call pursues the same questions and gathers appropriate information. They also propose customization for the services, so we’ve been able to change the script for what they say to each caller.
Their team then sends us an email with all the information calm from the call, and we can decide to recur the call without or during regular service hours. Also, since we’re a illegal resistance firm, LexReception can also straightly link a call to us if it’s an crisis with one of our clients.
Was there a dedicated team?
I’m unsure of the number of nation providing services, but they have a team dedicated to it.
How did you come to work with LexReception?
A lot of our colleagues use LexReception, so we reflection we’d give them a try. Once we began, we establish that they do a big job.
What is the terminal result of working with LEX Reception?
We’ve been working with them since about 2016 and have an ongoing relationship.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
It’s big having a professional team to reply our calls and fix leads are being captured even when we’re not in the service. These are calls we otherwise would have missed if not for LexReception, so they’re a precious resource.
How did LexReception accomplish from a project treatment standpoint?
We have pliant interaction behind we give LexReception the script, but we do accomplish some QA. I’ll hear to the calls and they’ve all been very congruous. If I need to talk to them, they’re always useful. We’re also able to change our program see month, if we need to, to quit getting charged extra for going over our allotted minutes.
What is (from your point of view) the key factor to pay observation while intercourse with LEX Reception?
Their power to customize a script and converse in a warm, professional way to our callers is big.
What aspects of their work would you like to get improved?
I’m lucky with their services, so there’s nothing I can ponder of.
Do you have any advice for possible clients?
Be clear on what you’re looking for. The big part of working with them is that they can help lead you with your script owing they’re very household with the work.