Call Answering for Consumer Protection Law Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the proprietor of a consumer shelter firm based in California named Conn Law, PC.
Desired goal
What challenge were you trying to address with LexReception?
I began a practice of my own and needed a distant receptionist.
Provided solution
What particular tasks were responsible for?
LexReception helped to form scripts to reply calls, adjusting to convenience any changes to my services. Their team guided the full such as what questions to ask, how to reply the phone as well as advanced calls. Using my law practice treatment software, they prepare call replying and appointments setting services 24/7. Their team sends call details to me by e-mail, which I can select to answer to right away.
Was there a dedicated team?
For support services, I’ve worked with three or four LexReception teammates. Their receptionists rotate but prepare good services congruously.
How did you come to work with LexReception?
When the antecedent law firm I’d worked for was downsizing, it was my job to find a distant receptionist. Familiar and lucky with LexReception’s services, their team was my leading choice when I was starting my law firm. Unlike other contenders, they were ready to not archives our calls in order to comply with California’s close wiretap laws. While their team prepares services to clients in a wide range of industries, I appreciated that they specialized in law. LexReception was also competitively priced.
What are you approach expents (if diclosed)?
I bestow almost $500 a month for their services.
What is the terminal result of working with ?
We began our engagement in July 2019, and it’s ongoing.
Results achieved
Are there any measureable or plum results?
The way you measure achievement is by not having any issues, I haven’t had any issues with LexReception. Messages are conveyed accurately. Names are spelled correctly. We take congruous compliments almost their services, especially the receptionists’ consecutive pronunciations. They are well-inclined and efficient, which has helped to educe a strong reputation for my practice. Clients are greeted by an articulate individual—not just connected to me. From day one, they’ve helped to legitimize my law firm.
How did LexReception accomplish from a project treatment standpoint?
They’re more answering than I could',ve hoped for. When I call, someone always picks up the phone. If there’s a less change I want to make, their team answers to e-mails right away. I can call or e-mail LexReception and someone will address my need right away.
What is (from your point of view) the key factor to pay observation while intercourse with ?
They’re used to intercourse with lawyers, which meant their team had a better idea than I did for what the call script should look like. LexReception cares almost the condition of their services and clients. They establish a niche they can excel in.
What aspects of their work would you like to get improved?
There’s nothing they could do differently.
Do you have any advice for possible clients?
Be careful with call scripts, LexReception can help to optimize the number of call minutes allocated. Wait to increase them as certain.
