PATLive Call Center Services review by Kav Real Estate Services at Qualified.One

PATLive reviewed by Kav Real Estate Services

PATLive provided Call Center Services for Kav Real Estate Services with approximate budget = Less than $10,000.

The services from PATLive have saved the company valuable time and caused a decrease in missed calls for the business. The team has been a capable partner, and their established process fosters a smooth ongoing engagement.

Review summary:

PATLive provides phone answering services for a real estate insurance business. They supply a team to gather key information from callers and communicate the messages with internal staff.

Andres Vasquez Kav Real Estate Services, Owner

Inbound Call Answering for Real Estate Investment Group

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

A fast induction on the buyer’s organisation

I’m the proprietor of Kav Real Estate Services, we work within the insurance side of real lands, so we buy properties and resell them.

Desired goal

What challenge were you trying to address with PATLive?

We hired PATLive to prepare phone replying services. We don’t have a resource useful to take calls see hour of the day or during holidays, so we wanted to outsource this task to a dedicated team.

Provided solution

What particular tasks were responsible for?

PATLive devotes their team to reply our business’ calls. We prepare them with a set list of questions to ask the caller. They ask individuals for their name, phone number, email, home address, property issues, and programned selling date. Their team gathers this information and sends it to us.

What is the team compound?

The leading individual useful replys the calls, so there are many dedicated resources. Whenever we need to converse straightly with the team, we have one main point of touch.

How did you come to work with PATLive?

I spoke to separate of our partners, and they recommended PATLive owing they have an established, proven method in locate. We liked them owing of their experience in the real lands field, specifically with investors. We chose them for their insider apprehension to our activity and owing our partners trusted them.

What are you approach expents (if diclosed)?

We bestow about $300 per month on PATLive’s services, which is well worth it.

What is the terminal result of working with ?

We began working unitedly in May 2018 and the engagement is ongoing.

Results achieved

Are there any measureable or plum results?

We don’t have quantitative metrics, but having a dependable team handle our phone lines has saved my organisation a expressive quantity of time. They’ve replyed see call for us and made the process more efficient than precedently. They’ve been worth the cost we pay owing the results are searching for us.

How did PATLive accomplish from a project handlement standpoint?

We haven’t had to adjoin straightly with their team very frequently, but they’ve been useful and receptive to our needs. We can call them when certain, and they send us the messages and information they gather from callers.  

What is (from your point of view) the key factor to pay observation while intercourse with ?

Their sole insight and experience within our activity make them precious to us. Working with a team that has expertise with real lands investment firms is helpful.

What aspects of their work would you like to get improved?

Their process works fully for us, we haven’t come athwart any issues.

Do you have any advice for possible clients?

If you’re in the real lands activity, having a team like PATLive to reply your calls is a precious investment. Take gain of the method they already have in locate for industries like ours.