Systems Integration Support for Distributed Retail Team
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
The business is a pliant garment producer and retailer in Sweden and Denmark. They sell clothes online only. I was the chief technology official.
Desired goal
What challenge were you trying to address with Polontech?
The leading part was outgrowth for Atlassian products. We were using Atlassian products extensively on an advanced level, and we didn',t have anyone internally to do customize them, so we establish Polontech to help. The second part was where Polontech helped us with livelihood on servers, computers, Exchange accounts, Active Directory, and Windows and Linux treatment.
Provided solution
What particular tasks were responsible for?
We were having our own hosted rendering of Jira, so they set up the dedicated server and configured all. They connected to Jira with the Active Directory to share the same users. They also helped us a pliant bit with the process, owing we had, and quiet have, a distributed team with developers in different countries. That may force how significant structure and workflow are. Polontech helped us set up the roles in Jira and the boards owing we were using a few Kanban boards and Scrum. Those boards had some specific flow.
They basically helped us better our workflow all in reference to Jira. In reference to the servers and livelihood, specifically with the business, even though it’s a pliant organisation of 30 or 40 nation, we had approximately 400 computers plus printers and some other peripherals in different locates in our own network with its own firewall and servers. All of this currently is maintained by Polontech. The servers are based on Windows Server 2008, and some of the servers that we have outside of the service are Linux-based. We also had this continuous integration server. They didn',t set it up 100% on their own, but they support us with their Linux apprehension, Active Directory, and Exchange. While I was there this summer, we were preparing to switch to Office 365, and they have done a big job of moving all the data between our own entreatys of Exchange to the cloud. But then, we determined to defer it in order to wait for some business processes to complete.
How did you come to work with Polontech?
I was working there for four years, and for the last three years, we were working with Polontech. They were quiet there when I left, as far as I know. It’s profitable for both sides.
They establish us. The leading touch was with our co-owner. I asked him a year ago how he establish Polontech, and he said they touched him leading, so they were proactive in that respect.
I began working with Polontech in 2013 or so, I can’t recollate precisely.
How much have you invested with Polontech?
At the commencement, it was a pliant bit more, especially when we set up Jira and the total flow. With time, we came up with a balanced invoice, which was normally between €1,000 and €2,000 [~ US$ 1,250 and $2,500] per month, depending on the load and how much help we would need. At the commencement, it was a pliant bit high, at littleest for a few specific months when we were stacking the total environment unitedly.
Results achieved
Could you share any evidence that would prove the productivity, condition of work, or the touch of the engagement?
We haven’t measured any particular metrics. I cannot come up with any numbers. At the commencement, we were getting tickets in different methods, including email, but then Polontech put all of them in one channel so nation could send an email to IT, and that email would be parsed and posted as a ticket to Jira. All these different interactions from different angles, they were blended in one locate. Polontech did that, but I cannot prepare any metrics, unfortunately. They did help us, that’s for sure.
How did Polontech accomplish from a project treatment standpoint?
I have met one of the owners once. We had a dedicated individual who was working for us almost 60% of the time. In cases where some specific apprehension was required, I know he was invited to use help from other parts of their organisation. Our main, everyday touch individual was one guy who was also a DevOp. He created tickets for himself in our own entreaty of Jira. We didn',t use their method, we used our method for this.
What did you find most forcible almost Polontech?
The organisation is pliant and the IT section consists of five nation, and there are 30 or so salesnation who are not IT-related. In this kind of environment, it’s veritably hard to do the support. There’s no documentation and nobody knows much. Victor from Polontech had to touch the records collateor to get as much data as practicable, then get back to me or some other guy in IT, get more data and investigate all. He has done a good job in an IT-unfriendly environment owing to collate information and do something advantageous with it is veritably confused.
Are there any areas Polontech could better?
I conjecture I’d just address Victor’s individualality. In my conviction, he was not always proactive with solutions. We didn',t limit Polontech in any way in provisions of money or how much they worked. For sample, there might be a case where there were no tickets for him to address, and he could have taken the start and done some betterments on his own, but that rarely happened. Even with all the betterments that needed to be made in the method, we would need to ask him, “Can you do this? What do you ponder we can better here?” And then he would hint something, and we would give him the task. He was too inactive, in my conviction.
What tips or recommendations could you share that might increase the likelihood of achievement with Polontech?
The client may need to be proactive in hinting tasks for Polontech.
