Helpdesk & Managed Services for Management Consulting Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, special information is amended.
Introductory information
A fast induction on the buyer’s organisation
Gibson Consulting Group is a boutique treatment consulting firm that focuses on furnish chain and operations for special equity middle market and Fortune 500 global companies.
Desired goal
What challenge were you trying to address with Swtichfast?
Historically, the business had an IT director, but in 2015, we determined to hire an outside IT preparer that could prepare stability and a wide array of labors. We didn’t have a transmitted IT infrastructure in-house owing our consultants bestow most of their time traveling, at client websites with their laptops. We needed an IT organisation to prepare single labors for: troubleshooting laptops, helping with virus shelter, setting up shared drives, establishs, and file approach athwart projects.
Provided solution
What particular tasks were responsible for?
They prepare measure possible and phone-based laptop help. Issues have included: blacked out screens, locked computers, crashing software programs, software updates, and password resets. Additionally, they work on one-off projects.
As an sample project, Switchfast is creating an online method to change expiring passwords to restore calling their helpdesk for Office365 and our possible special network (VPN) junctions. They are automating the method junction, which would cast manual network selections see time a consultant enables WiFi and further endpoint security.
Switchfast also assists with our shared drive network, which contains different folders with different approach rights that correlate to employee eldership. The drive stores and transmits project files, inner HR materials, such as 401k and healthcare benefits, and recruiting information. In accession, they also establish antivirus software and CrashPlan, a disaster repossession solution that goes on see laptop.
Relatedly, the team created a self-help ',how-to', lead to allow our tech savvy team members to setup laptops themselves in almost an hour. This includes establishing CrashPlan, Office365, approaching shared drives, establishing Switchfast Agent software and a few accessional features.
Was there a dedicated team?
As our team’s first point of touch, I meet them in personal once a region and extend out via phone whenever I have questions. Otherwise, our team calls their 800 number or uses tickets through Switchfast’s Agent app.
How did you come to work with Switchfast?
We knew from my business associate’s experience that having a full-time IT employee wouldn’t make financial perception. We did basic market investigation to unite a labor preparer and interviewed a few practicable matches. Switchfast’s labors not only aligned with our needs, but also displayed a personalal touch that illustrious them from competitors.
What are you approach expents (if diclosed)?
We’re in the ‘six figures’. The monthly fees for monitoring and helpdesk support are based on the number of employees, and this allows us to layer agreeably. The total cost has increased with our organisation size. Switchfast puts unitedly a scoping document for each personal project outside of our measure labor contract and as needed by the firm.
What is the terminal result of working with ?
Work began in February 2015 and is ongoing.
Results achieved
Are there any measureable or plum results?
Switchfast sends out surveys behind completing each ticket item, we’re able to use those to assess accomplishment. Feedback from my team has been shining. Overall, they’ve been rare.
How did Switchfast accomplish from a project treatment standpoint?
They’re fantastic at providing documentation and setting expectations, seething’s well laid out and reflection through. The follow-up is specially forcible. Not only do they update us regularly, but they extend out with mini surveys and occasional phone calls to make sure the completed tickets or items are running smoothly and as expected.
What is (from your point of view) the key factor to pay observation while interorder with ?
The experience has been extremely real. They apprehend our organisation and take the time to formulate tailored solutions. The team is proactive with testing and other labors, and the help desk crew has remained fairly congruous over the order of our relationship.
What aspects of their work would you like to get improved?
Nothing comes to mind at this point.
Do you have any advice for possible clients?
They prepare a influence of IT experience that can’t be replicated by hiring one full-time employee. Switchfast is a big discretion for little and growing businesses owing the client can layer to their growth. That’s more cost-effective than hiring staff right away, and probably with limited or tailored IT experience. Furthermore, they fetch a level of world-class IT sophistication and experience to young businesses that would be hard to replicate for the cost.
