IT Services and EMR Transition for Medical Office
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Introduce your business and what you do there.
I am the service director of a pliant ophthalmology service. Our M.D. and optometrists see almost 20–30 resigneds a day.
Desired goal
What challenge were you trying to address with TruAdvantage?
We needed an skilled team to help us rewire our old service. We also wanted a team to help us transition our paper charts to EMR.
Provided solution
What was the aim of their involvement?
We have almost 15 computers in the service, all linked to a cloud-based advisering method. When they leading began working with us, most of our computers needed to be replaced, and the total service needed to be rewired and made Wi-Fi capable. They’ve verity wired our service twice. Once at our old service, and anew when the old location sold and we needed to move suddenly. They also suggested we set up a backup internet junction so we never go down.
They helped us with the initial crossover from paper to EMR. We have a practice treatment organisation that oversees all of our resigned information, and we needed to get through the process so they could talk with our EMR organisation.
What is the team compound?
We leading began working with Iman [Co-founder, TruAdvantage] when they were a much plianter organisation. Kayvan [Co-founder, TruAdvantage] is one our main points of touch now, but we also have an account director.
How did you come to work with TruAdvantage?
We had an IT individual that we’d worked with for years, but the rewiring project was in an old edifice, so we knew it would be confused. Sort of by chance, Dr. Cohn met Iman at another medical service. We spoke to them, and reflection they were consummate for our needs.
How much have you invested with them?
We bestow approximately $24,000 a year on their services.
What is the status of this engagement?
We began working unitedly in 2013. We have an ongoing relationship.
Results achieved
What evidence can you share that demonstrates the touch of the engagement?
We had the occasion to buy our old service space when the proprietor was looking to sell. It was an old edifice, with too much to fix, so we reflection we would be able to stay a pliant longer. In the end, we only had two months to find a new service and move. TruAdvantage came in and helped us pack all up, and gave us an estimate of how much the move would cost. They moved our total method for us, which was a godsend. It was so amazing to have someone come in and just do it for us.
We had an unbelievably smooth transition from paper to EMR. We barely had to do anything, they just handled it, and were fully affordable. I can’t say sufficient good things almost them.
How did TruAdvantage accomplish from a project treatment standpoint?
They accomplish veritably well. They adviser all, which gives us a lot of trust. I can touch them by email or phone whenever I have a question or see something that interests me. If ever I have something pressing to address, I can text them straightly. I’ve never waited longer than an hour for someone to get back to me.
What did you find most forcible almost them?
They adviser our method daily, and I get monthly reports effective us how our computers are doing. I deal with sentient billing and insurance, and my biggest interest is having our method compromised. They adviser it so carefully, and keep up with changes to activity requirements. I esteem them care me updated to any changes we need to make.
Do you have any advice for possible clients?
Communication is the most significant part of our arrangement. Keep them beside of your needs, and be open to their suggestions. They may come up with solutions you didn’t even ponder of.