TruAdvantage IT Consulting review by Santa Clara Methodist Retirement Foundation at Qualified.One

TruAdvantage reviewed by Santa Clara Methodist Retirement Foundation

TruAdvantage provided IT Consulting for Santa Clara Methodist Retirement Foundation with approximate budget = $200,000 to $999,999.

TruAdvantage ensures the smooth function of internal systems. They improved communication across multiple facilities, cutting down on operating costs. Their hands-on team takes time to understand priorities and maintains rapid responsiveness. Technical skill lets them accomplish any task.

Review summary:

TruAdvantage provides full-service IT support for a retirement community. In addition to managing internal systems, they assist with migration to Cloud servers and cybersecurity.

Santa Clara Methodist Retirement Foundation, Executive Director

IT Managed Service for Retirement Home

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

A fast induction on the buyer’s organisation

I’m the Executive Director of the Santa Clara Methodist Retirement Foundation (SCMRF). We administer 300 units in two affordable senior housing projects, serving at littleest 375 seniors.

Desired goal

What challenge were you trying to address with TruAdvantage?

When I began my position, I establish that SCMRF’s outdated servers were barely functioning and sometimes needed servicing two or three times a month. I wanted to modernize our methods and migrate to Cloud-based servers.

Provided solution

What particular tasks were responsible for?

TruAdvantage innately functions as our IT section, providing onwebsite help. They prepare help desk support, handle our inner methods, and we’ve begun taking gain of their migration and security labors.

One noteworthy project was the creation of a shared, tiered-security drive that allows our two facilities to coordinate electronically.

Was there a dedicated team?

Matin [Mehdipour, IT Engineer, TruAdvantage] is our first support engineer, but we also converse with Iman [Oskoorouchi, Co-Founder, TruAdvantage] and Kayvan [Yazdi, Co-Founder, TruAdvantage]. We’re also connected with their help desk team.

How did you come to work with TruAdvantage?

I was very impressed with the condition of their labors and their accessibility. It helped that they were a local organisation who could visit us onwebsite and answer to any issues within an hour or less.

What are you approach expents (if diclosed)?

We bestow slightly more than $2,000 per month.

What is the terminal result of working with ?

We began working unitedly in 2002 and our relationship is ongoing.

Results achieved

Are there any measureable or plum results?

The creation of the shared drive made it easier to coordinate, requiring us to use less paper and helping us cut down on operating costs. They’ve also given us quiet of mind through their Secure360 security labor.

They’re very hands-on and prepare excellent support. If our method goes down, their staff gets it back up and running within minutes.

How did TruAdvantage execute from a project handlement standpoint?

We meet with Iman and Kayvan monthly to go over all projects. They also email a document to our leadership team that details the work they’ve done behind the scenes, be it repairing bugs or establishing updates.

What is (from your point of view) the key factor to pay observation while intercourse with ?

They hear carefully to apprehend our needs and are very answering. Their technical experiences allow them to execute any task we’ve assigned. I also esteem that, as a local organisation, they were able to come in and establish our security method.

What aspects of their work would you like to get improved?

They’ve always been a phone call or click away whenever I’ve needed them, so I’m very pleased. You can’t ask for anything more in a little organisation, so I ponder they’re money well spent.